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F.A.Q. Frequently Asked Questions

You can sign up to our newsletter (at the bottom of our homepage) which will notify you when there are new sales and paintings. You can unsubscribe and anytime.

Presently, we only ship to destinations in the continental United States or Canada (*however, we cannot ship to a Post Box address).

If in the continental U.S. or Canada, shipping is absolutely free of charge!

 

Buying your art from Sam’s Original Art couldn’t be easier! We accept MasterCard, Visa, American Express, and PayPal.

Our site employs state-of-the-art, industry standard security and encryption procedures, so you can rest assured… your personal data and credit card information is encrypted and secure, and protected against unauthorized access at all times.

In most cases, your order will be delivered by Fed-Ex. If there is no one available to accept delivery when the courier arrives, they will leave it at your door. In cases where the courier deems it to be unsafe to leave the package, they will leave a notice with further instructions on how to retrieve your package (Fed-Ex will store your package at their nearest outlet for up to 7 days).

Presently, we offer free shipping within Canada and the continental United States only. For other destinations, please contact us.

SamsOriginalArt:    Phone: 604.738.1223    Email: support@samsoriginalart.com

SamsOriginalArt.com is redefining the experience of buying original art. We believe shopping for high-quality artwork should be easy, affordable, and hassle-free. We stand behind our product… if you are not 100% happy with your order when it arrives, you have 7 days to return it, no questions asked (read our ‘Terms of Service’ for further information).

In most cases, your order will be delivered by Fed-Ex. You can expect it to arrive within 10 to 14 business days from date of purchase.

Of course! Simply locate the email notification you’ll receive when the artwork is shipped (containing the subject line: “Your order item has been shipped.”). This email will contain a tracking number, along with a link to the courier’s web-site.  Simply click on the link, then input the tracking number as indicated, to access your order tracking information.

Our sales staff will also be closely monitoring your order, and will notify you with any important information regarding delivery.

If you have any questions regarding your purchase, by all means, please contact us at support@samsoriginalart.com

SamsOriginalArt is committed to ensuring the 100% satisfaction of all our art collectors! That’s why we offer a 7-Day Money-Back Guarantee. If, within 7 days of delivery, you are not happy with your artwork for any reason, you may return it for a full refund (simply contact us to receive a return label; all products must be returned in their original condition and packaging).

*Our 7-Day money-back guarantee applies only to products returned in their original condition and packaging, and is NOT applicable to Final-Sale Items (please read ‘Terms of Service’ for more details).

Our products are eligible for return for a period of 7 days from time of delivery ( ‘Final-Sale’ items are not returnable; we cannot accept returns after the 7-day cut-off).

Step 1 – Call us at 604-738-1223 to notify us that you wish to return the product (we’re open 10 am – 5 pm PST, Monday to Saturday).

Step 2 – If eligible for return, SamsOriginalArt will email you a pre-printed Return Label.

Step 3 – Please repackage the artwork in its original packaging, and securely affix the Return Label to the outside of the box.

Step 4 – Ship your return package using a reputable shipping company (include tracking number; SamsOriginalArt will not be responsible for lost or undelivered returns).

Step 5 – Email the shipping details, including tracking number, to support@samsoriginalart.com

SamsOriginalArt will process your return, and the amount of purchase will be refunded to your original source of payment (in the same currency and exchange rate as your original order) upon receipt of the returned merchandise.

Step 1 – Take photos of the both the damaged artwork AND the packaging, and email the photos to support@samsoriginalart.com

Step 2 – Upon receiving proof of damage, SamsOriginalArt  will email you a pre-printed Return Label;  please see the instructions above on ‘returning the     artwork’.

Step 3 Once we have received the damaged product, we will promptly ship you an identical product.