Our products are eligible for return for a period of 14 days from time of delivery ( ‘Final-Sale’ items are not returnable; we cannot accept returns after the 14-day cut-off).
Step 1 – Call us at 604-738-1223 to notify us that you wish to return the product (we’re open 11 am – 5 pm PST, Tuesday to Saturday).
Step 2 – If eligible for return, SamsOriginalArt will email you a pre-printed Return Label.
Step 3 – Please repackage the artwork in its original packaging, and securely affix the Return Label to the outside of the box.
Step 4 – Ship your return package using a reputable shipping company (include tracking number; SamsOriginalArt will not be responsible for lost or undelivered returns).
Step 5 – Email the shipping details, including tracking number, to firstname.lastname@example.org
SamsOriginalArt will process your return, and the amount of purchase will be refunded to your original source of payment (in the same currency and exchange rate as your original order) upon receipt of the returned merchandise.
* Returns on original paintings require a 20% restocking fee.